My Customer Service Experience was 5 stars and redeemed my original opinion of Noweta's. I ordered an arrangement for a memorial service, I am sorry to say it was not as expected. When I emailed Noweta's sharing my disappointment, and asking for the opportunity to speak to someone to remedy the situation I was called back within an hour by the owner (despite it being past normal business hours). He was sincerely apologetic and agreed that the arrangement was not up to their standards. He was very kind in offering me a refund, and said he would talk to his staff the next day so this doesn't happen in the future. He then went the extra mile, gave me his personal cell number and told me next time I need flowers, to let him know and he will personally ensure they knock it out of the park. While I wish the arrangement had been what I was hoping for, customer service made up for it. He was so genuine, and kind. I really appreciated that he wanted to speak to his staff, and use this as an opportunity to offer support to his staff if that was the reason for the quality of the bouquet I received. I feel good doing business with Noweta's moving forward not only because of the quality of the customer service, but because they care and treat their staff with dignity and kindness.
We needed to order flowers to our mother (who is recovering from surgery away from home) for Mothers' Day. The website said the delivery would be tomorrow & an hour later, we found out she should be released to come home tomorrow. I called Nowetas, explained the situation. They were so sweet. Within 2 hours, her flowers were delivered on one of the busiest holiday weekends for a florist. HIGHLY RECOMMEND! They also beat other prices around the Starkville area.
Called on Saturday morning to send flowers to cheer up my mom, (today was dad’s birthday and we lost him a few years ago). The gentleman listened to my needs and graciously expedited a beautiful bouquet to my mom. Thanks for great service and an empathetic heart!
As always able to help me out in a pinch. 12 lavender roses for our 28th wedding anniversary!!
I've been sending flowers to my grandmother from Noweta's for at least 4 years now. The service is great and the flowers are always FRESH & BEAUTIFUL. My grandmother is always pleased and enjoys her flowers everytime she gets them. The flowers always hold up for awhile and delivered in a timely manner as well. I will definitely recommend Noweta's floral shop. 💐
Today was my sister birthday also she’s recovering from a stroke but let me just say this flower arrangement really made her say. This photo doesn’t even began to show how please she was & so am I.
Absolutely gorgeous flowers for my grandmother. They were ordered and delivered same day, within hours of the order being placed. They mean a lot to my family and me. This photo doesn’t even do them justice, they are gorgeous in person. I highly recommend ordering Noweta’s flowers for any and all occasions.they are the Best in Columbus! We also ordered the flowers for her service, tomorrow and I really hope that they are as beautiful.
Love these guys!! I had flowers delivered for my anniversary and they jumped through several hoops to make it work and my wife LOVED the arrangement they took to her. I was so pleased I ordered flowers for her again just because and was really impressed with Ben from the store. They are extremely helpful and kind!
Wanda Baldwin and her staff have never failed to please and go the extra mile. They have kept me in arrangements for happy occasions for 15 years and created memorials with grace and dignity.Just popped in for a “pick us up arrangement”. She graced us with this lively collection of lillies.
CALLED FROM NEW YORK TO HAVE FLOWERS DELIVERED TOA FRIEND AT THE UNIVERSITY PICKED NOWETAS AT RANDOM.DID AN EXCELLENT JOB! THEY DELIVERED QUICK FLOWERS WERE BEAUTIFUL AND STILLOOKEDFRESHMONDAY
Absolutely love this place....always has seasonal arrangements and great for special occasions...delivery is always quick and on time....Amazing....just Amazing..Thanks Noweta's...for always helping me send love to that special person.
